Shipping policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping with Kitchen Brat. We carefully prepare and package every order to help ensure your seasonings arrive fresh, secure, and ready to enjoy.

Order Processing

Orders are typically processed within 2–5 business days after payment is received. Business days do not include weekends or holidays.

During product launches, sales, holidays, or periods of high order volume, processing may take longer. Processing time is separate from the carrier’s estimated delivery time.

Shipping Area

Kitchen Brat currently ships to eligible addresses within the STATE OF ARIZONA. We do not ship to international destinations at this time.

Certain products or destinations may be subject to additional shipping restrictions.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the order’s weight, package size, destination, and available shipping method.

Any free-shipping promotion will be subject to the terms displayed with that promotion.

Delivery Estimates

Estimated delivery dates are provided for convenience and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier.

Kitchen Brat is not responsible for delays caused by weather, transportation interruptions, carrier service issues, holidays, natural disasters, incorrect addresses, or other circumstances beyond our control.

Tracking Information

When available, tracking information will be sent to the email address provided during checkout. Tracking updates may take up to 48 hours to appear after the shipping label is created.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has been processed or shipped.

Kitchen Brat is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order is returned and must be shipped again.

Lost, Missing, or Stolen Packages

Kitchen Brat is not responsible for packages that are marked as delivered by the shipping carrier but are later reported as missing or stolen.

Customers should first check with household members, neighbors, apartment management, or the local carrier office. A carrier claim may also need to be submitted.

Please contact us if tracking has not updated for an extended period or if a package appears to have been lost while in transit. We will review the situation and assist with the carrier claim process when reasonably possible.

Damaged Orders

Please inspect your order immediately after delivery.

If an item arrives damaged, opened, leaking, or otherwise unusable, contact us within 3 days of delivery. Include your order number and clear photographs of:

  • The damaged product
  • The shipping package
  • The shipping label
  • Any visible damage to the box or mailer

We may offer a replacement, store credit, or refund when appropriate. Claims submitted without photographs or after the reporting period may not be eligible for resolution.

Do not consume any product if its packaging or safety seal appears damaged or compromised.

Returned or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or an unclaimed package may be subject to additional shipping charges.

Because Kitchen Brat sells food products, returned products generally cannot be restocked or resold. Original shipping charges are nonrefundable unless the return resulted from an error by Kitchen Brat.

Separate Shipments

Some orders may be shipped in more than one package. When this occurs, separate tracking information may be provided.

Contact Us

Questions regarding an order or shipment may be submitted through the contact information provided on the Kitchen Brat website.

Please include your name, order number, and a brief description of the issue so we can assist you efficiently.

Kitchen Brat reserves the right to update this Shipping Policy at any time. Changes will become effective when posted on the website.